About Primary Care International (PCI):
PCI is a UK-based social enterprise dedicated to strengthening health systems and improving access to quality primary healthcare in low- and middle-income countries. Drawing on deep expertise in non-communicable diseases (NCDs), primary care, and health systems strengthening, PCI works with governments, NGOs, and international agencies to equip frontline health workers with the skills and tools they need to deliver evidence-based, person-centred care.
PCI’s approach is rooted in partnership and sustainability. The organisation supports Ministries of Health and other stakeholders to co-develop and roll out national training strategies, clinical guidelines, and quality improvement initiatives. Its flagship eLearning platform, the PCI Academy, delivers context-adapted training at scale to healthcare workers globally, often in collaboration with humanitarian actors such as UNHCR, WHO, and IRC.
With a focus on equity and pragmatism, PCI combines public health expertise with practical clinical experience to strengthen primary care delivery in some of the world’s most challenging settings.
Background:
Primary Care International (PCI), in partnership with a public health institute in Libya, has developed a comprehensive set of primary healthcare training materials. These include facilitator manuals, participant guides, and slide decks for approximately ten courses, in both English and Arabic. The public health institute intends to launch an online platform by the end of June 2025 to host these materials, allowing healthcare professionals and institute staff to easily view and download resources. We are seeking a qualified web development vendor to design, develop, and implement this platform within a short timeframe.
Objective:
Rapidly develop a user-friendly, bilingual website that enables online access to the institute’s training manuals and slides. The platform should be fully operational (content uploaded and tested) by 30 June 2025, ready for handover to the institute for ongoing use. The solution must be built using open-source software, incur no ongoing license or subscription costs, and be easy for the institute’s staff to manage and update without technical expertise.
Scope of Work:
The contracted vendor will be responsible for delivering the following:
- Platform Setup: Build and configure a user-friendly, self-contained platform using open-source software (e.g. WordPress or similar). The vendor must provide hosting setup as part of the service, using a solution that does not require future subscription payments and can be easily transferred to the institute for long-term use. Hosting must be arranged by the vendor and registered to the institute with at least two years of prepaid service and clear documentation for future renewals.
- Design and UX: Provide a clean, professional, bilingual design aligned with branding requirements, responsive and user-friendly. The platform must work on desktops, tablets, and smartphones.
- Bilingual Content Implementation: Configure the site to support English and Arabic, including page structure, navigation, and right-to-left layout for Arabic. Training materials are available in Arabic and English, but menu/navigation translations must be arranged by the vendor in collaboration with PCI.
- Content Upload: Upload and organise the full set of training materials (approx. 30 files in each language) across about eleven courses. Materials are all provided and ready for upload.
- Functionality:
- Document viewing (PDFs) and downloads (PDFs and PPTs)
- Basic search functionality
- Usage tracking for file views/downloads (via plugin or built-in tools)
- Optional contact/support page
- Testing: Full testing on various browsers and devices; ensure correct RTL display for Arabic and smooth user experience.
- Training and Handover: Provide a user-friendly administrator guide on how to update content, manage site functions, and perform basic maintenance. The solution should allow the institute to add/edit content easily with no developer input.
- Documentation: Provide all credentials, admin accounts, login details, backup instructions, and original design assets. Clear documentation must be supplied for site renewal and future file updates.
- Project Collaboration: Vendor must establish an efficient feedback loop and collaboration process to enable PCI and the institute to review design mock-ups, content, and functionality. This should include at least one round of feedback on design and pre-launch content layout.
Deliverables:
- Design mock-ups for approval (English and Arabic)
- Beta version of live site with content for review
- Analytics functionality demonstrating usage stats
- Finalised, production-ready site by 30 June 2025
- Admin guide and handover materials
- Training session for the institute’s staff/ stakeholders
- Two weeks of post-launch support
Timeline:
- RFQ Issue Date: 20 May 2025
- Submission Deadline: 25 May 2025
- Contract Award: 30 May 2025
- Project Kick-off: Immediately upon award
- Beta Review: ~15 June 2025
- Final Launch: 30 June 2025
Vendor Eligibility Criteria:
- Demonstrated experience in bilingual (English/Arabic or RTL) web development
- Experience with document repositories or educational portals
- Ability to meet tight timelines and manage rapid project cycles
- Knowledge of Arabic language support and web design best practices
- Two references from similar projects
Evaluation Criteria:
- Technical Proposal (40%)
- Relevant Experience (25%)
- Timeline and Project Management (15%)
- Cost Proposal (20%)
Submission Instructions:
Submit your proposal by 23:59 BST on 25 May 2025 to maria.tanko@pci-360.com (cc jack.barton@pci-360.com), with subject line “RFQ – PCI Training Materials Website”.
Proposals should include:
- Technical approach and methodology (including proposed platform and hosting solution)
- Work plan and timeline
- Team structure and relevant experience
- Cost breakdown (in EUR)
- Two references
For clarifications, please contact jack.barton@pci-360.com.