Terms & Conditions

General Conditions:

All information provided by PCI and its licensor GP Update is given in best faith and PCI, its directors, members, agents or its staff will not be held responsible for actions taken by the customer, any other individual or organisation as a result of the information provided during training courses or within any publications (printed, digital/online or otherwise).

Placing an order on this site constitutes a contract between PCI and yourself as an individual, you will be liable for payment of the fees and any receipt or invoice will be made out in your name.

Discounts are offered from time to time as part of special promotions. To benefit from a discount you must use either the prescribed booking form or discount code when making your booking. If you book at a price and subsequently become aware that you are eligible for a lower price and inform PCI before the course date PCI will review your case but will not be bound to make any refund for the difference. No refunds will be made if you inform PCI on or after the date of the course.

Definitions. Within these terms and conditions, the terms ‘we’ and ‘PCI’ have the following meaning: Primary Care International. Registered in England and Wales with company number 8924010. Registered address: Beaver House, 23-38 Hythe Bridge Street, Oxford, OX1 2ET.

GP Update Limited does not store customers’ payment card details.

Intellectual property: All PCI materials and presentations are under copyright and may not be reproduced without permission. All intellectual property rights, including copyright, remain the sole property of PCI and, in the case of GP Update course materials, The GP Update Handbook, the GP Cancer Update Handbook or the GP Women’s Health Handbook, also of its licensor GP Update Limited. Any copies made of any of our materials will be an infringement of copyright unless agreed in writing in advance.

Training course cancellation policy:

Please inform us as soon as possible if you are unable to attend a course before the course date. If you are unable to attend you may substitute someone else free of charge. Alternatively, you can elect to have a refund subject to a cancellation fee expressed as a percentage of the course fee. Cancellation fees will apply as follows: 30% if over 10 weeks before the course date, 75% if 5 to 10 weeks before the course date or 100% if less than 5 weeks before the course date.

Neither Primary Care International (PCI) nor its licensor GP Update has ever had to cancel or postpone any course but reserves the right to cancel or reschedule any training course if it becomes necessary to do so. In the very unlikely event of this happening you will be notified as soon as possible and advised of alternative dates. If you are unable to attend any of the rescheduled dates, the cancellation policy in the paragraph above will apply. GP Update shall not be responsible for any other loss incurred by the customer as a result of a cancellation or reschedule.

PCI reserves the right to deliver any course by video, video link, video stream or DVD and courier the course materials to the address you used when booking.

Changes to courses advertised: We reserve the right to amend the courses where it’s unavoidable or to make other minor changes that may be necessary due to unforeseen circumstances.

Receipt and directions: Your receipt, directions to the course venue and details about timing will be emailed to you following our receiving your booking details and payment. If you have not received these 30 days before the course, please email us to make sure payment has been received. The cost of lunch and refreshments is included in the course fees.

For bookings onto the GP Update 5-Day course, the following special conditions apply:

This course is open only to medical professionals living and working primarily outside the UK. Delegates booking onto this course who are not medical professionals or who live and work primarily within the UK will have their place on the course cancelled. In this instance, refunds will be at the discretion of PCI who reserve the right to withhold all or part of the payment made.

The course and associated written materials will be delivered in English.

Delegates are advised to make their own accommodation arrangements within reach of the course venue and should be aware that they are responsible for making their own travel, visa, accommodation and dinner arrangements. It is the delegates’ responsibility to have access to sufficient funds whilst in the UK to cover these costs themselves.